Refund policy

Returns and Exchanges

Please read carefully, and consider these
terms before you purchase. If you have any questions or concerns, please contact hello@mewmew.co prior to purchasing.

Due to the intimate nature of our products, an exchange or refund is not available on
all of our products should you change your mind for any reason.

We only offer exchanges or store credit on our ‘wear’ products which include our lingerie and accessories range. All other products are non-refundable or exchangeable; unless eligible under the consumer guarantees act. We do not offer a satisfaction guarantee on any of our products.

Eligibility for Refunds or Exchanges
To be eligible for a refund or exchange on a faulty, damaged or inoperable item, you
must email us within 14 days of receiving the product.
Please send us an email with proof of purchase at hello@mewmew.co to alert us of the damage or malfunction.
Please contact us before returning any items. In many cases, the reason for a
perceived fault can be easily resolved. If a return is necessary, the product must be
clean, with its original packaging, and in a sealed plastic bag.
The responsibility of returning the product to MEW MEW falls upon the customer. If the product does have an unreconcilable fault, we'll be happy to replace it for you. If the same item isn't available, we'll provide credit so you can choose another product
from our website.

We appreciate sizing and fit preferences vary from person to person and from brand
to brand – therefore our ‘wear’ items are eligible for an exchange or a store credit, if
the item is returned within 14days of delivery.

The item must be returned, unused and unworn and in the original condition it was suppled in, this is includes all packaging, tags and protective adhesives in tact and as supplied. If you would like to initiate any return/exchange on our wear items, please email hello@mewmew.co. The responsibility of returning the product to MEW MEW falls upon the customer. If an exchange is requested, MEW MEW will ship the replacement item(s) free of charge.

New Zealand Consumers Guarantees Act or Fair Trading Act
We will fulfil our obligations under the New Zealand Consumers Guarantees Act or Fair Trading Act and we will exchange products if you received the wrong item as per your order. Or if your item is faulty we will provide options to remedy this including replacing the item; if required.

Warranties
Many of our products and ranges carry manufacturer’s warranty which covers a
longer period of time. Contact us for specific details regarding your purchase or if we
can be or any assistance with brand/product specific warranties or guarantees.